and Procedure Manuals
Why does our company need a policy
and procedure manual?
Keeping up with lending regulations, agency requirements, and
new agencies the industry has to deal with has been challenging for
everyone. Anyone who has been approved by an agency or investor in
the past year has probably experienced
receiving a laundry list of what they have to change in their manuals
because of these new changes.
We at DONNASHI ENTERPRISES, INC. pride ourselves on keeping up with the
guidelines, getting the information out to our clients and keeping our manuals
up to date. In fact, all of our quality control plans, servicing procedures and
origination requirements cover mandated requirements related to FinCen, Dodd-Frank Act,
RESPA, Appraisal Independence Requirements (AIR), Suspicious Activity Reporting
System (SAR), Anti-Money Laundering (AML), agency requirements for UAD, quality
control requirements (QC) and more. This small list of what we cover was added since
2010 with FinCen effective July 1, 2012.
OUR GUARANTEE: We will modify your manual free of charge if agency
guidelines change or your investor/agency requires additional information
for up to six months from date of purchase.
In addition, DONNASHI ENTERPRISES, INC. will gladly integrate your company's policies
and procedures to your new manual free of charge in most cases.
WE KNOW OUR MANUALS ARE THE BEST. We are actively involved in the lender
community and our business model includes supporting our clients with up to date
manuals that are easy to understand and follow a user friendly flow.
If you have a manual you love, but want to add new
guidelines, information or requirements, we can provide you with chapter-specific
guidelines for a small fee of $150 per chapter. We will be happy to supply you
with a table of contents so you can pick and choose the chapters you wish to purchase.
HOW YOUR MANUAL WILL ARRIVE:
Your policy and procedure manual will arrive in draft form via e-mail
allowing senior management to review. Send us your logo and we will incorporate in in
the manual. Once you review the plan or procedure manual you purchased we can then customize
it for you. You get up to four hours of integration and customization which will
make your plan or manual uniquely yours.
ORDER NOW is an option that allows us to start your
manual immediately. Let us know which manual(s) you are interested in and a member of
the Donnashi Enterprises Inc. team will contact you within 24 business hours.
Send us your company name and your logo to insert on your manual if you would like
us to customize it for you. If you wish to
receive more information, please call us at (760) 200-3402 or e-mail us at:
Clicking "Order Now" on this
item will take you to our qc plan page
Operations (P&P) manual: $1,350.00
This manual includes all phases of loan activity from origination through
closing of residential first mortgages. Including:
Pre-closing requirements established by Fannie-Mae, Freddie-Mac, HUD and VA
Appraisal Independence Requirements
Disclosure requirements (RESPA/TILA/HMDA/ECOA/Fair Lending)
SAFE ACT requirements
FinCen/SARS/Anti-money laundering (in play July 2012)
Opening, processing, lock-in underwriting, closing documents,
funding, insuring loan departmental responsibilities
This manual includes all phases of loans servicing activity from when the loan
is boarded and transmitted to the loan servicer until the transaction terminates.
Investor reporting (each agency now has multiple systems to work with if a loan defualts),
current loan modification and work-out requirements (including HARP 1, HARP 2, HAFA,
Dodd-Frank Act), RESPA requirements related to transferring and impounds.
FinCen, SAR and AML applies to servicers too, and the reporting requirements
are including in this manual.
MONITORING AND RISK MANAGEMENT
Laundering (AML): $225.00
All mortgage brokers, bankers and other types of institutions are responsible for
maintaining a policy related to anti-money laundering. Our manual prepares you
for your company's responsibility with FinCen requirements including registration,
establishing a supervisory user, investigation principals and responsibility,
red flags, schemes, and staff testing. Everything your association will need
to understand, comply and perform all mandatory activities related to the Bank
Secrecy Act (BSA), FinCen, SARS (suspicious activity reporting system) and
compliance with the Privacy Act.
Your Sub-Servicer: $225.00
In order to become an approved Fannie-Mae, Freddie-Mac or Ginnie-Mae (seller/servicer)
lender your company must have the ability to service loans sold to them or release the
loans to a servicing company. You're not off the hook if you use another company to
service loans sold to one of these agencies. In fact, you have to know what the servicer
(sub-servicer) is doing and how to monitor them. This manual would be required for a lender
who is or wants to be approved by Fannie-Mae, Freddie-Mac or Ginnie-Mae when they do not have
the ability to service their own loans.
Business with Brokers: $325.00
If your company's origination model includes doing business on a wholesale level,
there are additional requirements to follow. This manual takes the guess work out of
broker approval, monitoring and tracking their activity with your company. It is agency
compliant and can be purchased as a stand-alone section or included as a part
of the comprehensive quality control plan.
Management Manual: $1,650.00
If you are a large retail shop with multiple branches or you accept
correspondent and/or broker business this is a must have manual
providing senior management with all the tools needed to identify
high risk situations and eliminate them. All investors, warehouse banks
and agencies require quality loans and portfolios that perform equal
or better than other companies selling loans to them.
This manual includes:
How to create a tracking system in units and percentage format
How to make Neighborhood Watch numbers work for you
Selective audit choices
Common threads to identify patterns
Creating an internal watch list and exclusionary list
Monitoring your closed loans for early payment default
Identifying high risk product
Training for senior management on how to accumulate the information,
stratify it and how you can benefit from tracking and monitoring
your company's portfolio is available for an additional fee.
Contact our main office at (760) 200-3402.
SPECIAL PRODUCT MANUALS
Special product manuals are NOT mandatory. The purpose
of these manuals is to assist staffing in obtaining and
preparing proper documentation for a specialized product.
It also allows your company to establish a policy and/or
procedure for a specialty product.
Sub-prime Lending: $1,250.00
This manual includes basic documentation, procedures for
investor underwriting through loan closing of the sub-prime
loan. You can substitute your Standard Operations (P&P)
with this manual if your main product is sub-prime lending.
Or, if you offer conventional, government and sub-prime
loans, you can add this as an internal manual for this
type of loan product.
Rehabilitation loans: $1,250.00
If your company plans on offering 203(k) loans, FNMA rehabilitation
loans then this manual is for you. It includes special
rules for a holdback account, cost breakdown, construction
documents related to the loan programs, funding, escrow
accounts and other pertinent guidelines.
Second Mortgages: $750.00
If your company is or will offer second mortgages, the
special procedures for second mortgages are covered in
the second mortgage P&P.
Let Donnashi Enterprises, Inc. customize your current
P&P. We will incorporate your company’s current
policy and procedures, memos adding or changing procedures
and prepare an in-depth manual for your firm. We can keep
with your company’s format or provide you with many
different formats for you to choose from.
Customized manuals usually
cost between $2,500 and $5,000.
Donnashi Enterprises, Inc. has been producing lending manuals and
courses for the mortgage industry since 1984. Almost every bank, mortgage
insurance company and/or agency has called on Donnashi Enterprises, Inc.
to create, modify or customize manuals for their firm.
Who Donnashi Enterprises, Inc. has created manuals for:
Gateway Bank, First Choice Bank, Brighten Lending, Jackson
Federal Bank, AFC First Financial, Ventura Federal Credit Union,
Cal-Coast Credit Union, and Domestic Bank to name a few.
Note: DONNASHI ENTERPRISES, INC. does NOT encourage
you to purchase additional products. If your firm only
needs one type of a manual, we would prefer you obtain
only the manuals you need. If in doubt, call our office.
We will do everything we can to assist your company as
you choose to add more services or products.