Frequently Asked Questions
1. How long is the order processing time?
We will process your order within 24 hours of receiving your order. If there are special circumstances, we will notify you by email.
2. Do you ship internationally?
Sorry, for the time being, we only deliver to the United States, and we will consider opening delivery to other countries in the future, so stay tuned.
3. How long will it take to receive my order?
Depending on your destination, orders are usually processed within 2 business days from the date we receive your payment. The delivery time is generally 3-5 days, and the delivery time may vary depending on the region.
Please note that due to the epidemic, customs clearance procedures, weather, region, traffic or any other unpredictable circumstances, there may be delays in delivery. If there are special circumstances, you will be notified by email.
4. Do I need to sign my order?
Yes, please help us sign for the package. Before signing for the package, make sure that the package is in good condition and then sign for it. If you sign for it, the default product is no problem. If you are away, our team will try to contact you to reschedule the delivery.
5. Unsuccessful delivery
Please note that the DHL team will only hold undelivered packages for 7 days.
After 7 days, the DHL team may send the undelivered package back to us.
Orders will be processed as returned items. In this case, a 20% handling fee and shipping will be deducted from your refund.
6. How do I track my order?
After your package ships, we will send you an email with a tracking number.
Your order status will also be updated on donnashi.com.
7. What should I do after the sale?
If you find a problem with the product, please contact us as soon as possible, we will deal with all problems for you as soon as possible, if you want to return the product, please contact us at [email protected] first to get a return label, and we will teach you how to fill in Return information!
Your privacy is important to us and we know you care about how your order information is used and shared. For our international customers, please note that cross-border shipments are subject to unpacking and inspection by customs authorities.
In addition, we may provide certain order, shipment and product information (such as headings) to our international carriers, who may communicate such information to customs authorities to facilitate customs clearance and comply with local laws without revealing your any information.
9. If you have any other questions, please contact [email protected], we will reply you within 2 working days.